Services for organizational change on process transformation to optimize systems interaction, and adaptation of people to a culture of continuous improvement of services and operations.

1 GET AWARENESS

We start with a free informational meeting to understand which are the concerns at your organization, that keeps you awake at night.

2 UNDERSTANDING

We reach for your consensus on our services proposal, and then we start gathering information from staff and from the systems to learn the actual situation to share with you and validate our understanding.

3 DESIGN

We prepare a design of the organizational change describing the big picture, but also the in details on the best practices to incorporate it that will have impact on solving disruptions. Then we will look for your feedback and consensus to continue

4 COMMITMENT

We brief the rest of the staff about the new organizational design, on how it is going to help to solve all the issues that are affecting the operation as a whole and at each of the roles, and how it will create more opportunities for improvement.

5 IMPLEMENTATION

We put on work the changes to redesign processes, procedures, policies, roles descriptions, interactions, and systems improvements, working together with staff, briefing and training them on new practices to make it part of the solutions.

6 PROGRESS

After having implemented the changes, we follow up the operations by measuring outputs to create a new baseline of KPIs to make sure that the new practices are in place and the staff has moved to the new way of performance but under a continuous improvement environment.